The nightmare of San Francisco

I have just got back from a very interesting shoot in San Francisco. It was a LIVE broadcast for GOD TV of 2 nights of an evangelistic crusade from a location in front of City Hall in the middle of town – with Carlos Annadcondia – and boy did we have some challenges.

The organisers of the event were a great bunch of pastors from the city – primarily Hispanic Churches who clearly had never done anything on this scale before.

The BIGGEST problem was they decided to “save money” and NOT employ a Production Manager for the event – BIG mistake. This is an issue I have run into a few times with ministries as often they think it is an unnecessary and un justifiable expense – it NEVER is!!

The argument goes along the lines of “well we can do all the coordination between all the companies ourselves” and as this is a cost that doesn’t “get them” something tangible they often choose to overlook it and save the money. BUT here is the crazy thing – a good production manager can SAVE you money – by dealing with all the suppliers, they can negotiate the best rates, ensure the right equipment is ordered, ensure there’s no doubling up of resources, eliminate the unexpected, schedule the event to avoid issues such as overtime etc. PLUS ensure the smooth running of the event and make sure you look like the good guy – they take all the heat for you – it is a CRITICAL role.

OK, so rant over – BUT please don’t ever think this is a saving that’s worth making.

So, here are some of the challenges we ran into on this event – which a good production manager would have ensured were not issues.

1. Permits – thankfully one of the Pastors in a local church we had worked with before (Sean Scheper – a great guy) pulled this out of the bag for us so we could park our trucks. We have been assured this would be taken care of ahead of time but it was still touch and go – but thankfully it happened.
2. Event times – we had been told all the way down the line by the local pastors that the 2nd day would start at 3pm – so we made sure all our crew were there for 2pm – even though we knew it would mean an hours overtime BUT then no one turned up – they had decided a few days prior NOT to start at 3pm but hadn’t told anyone – again the lack of the central point of contact of a production manager cost us REAL money.
3. Overnight security – we had requested overnight security for the trucks and equipment and were told this was taken care of – however after the first day as we came to leave and there was NO security we were worried – basically it had slipped through the cracks and no one had done it – thankfully the people who had done the event security were still around and agreed (at a cost of $450 from our production lady’s own pocket) to stay till the morning and the pastors agreed to have someone there to take over at 7am – again a Production Manager would have been across this.
4. Lighting – our biggest nightmare………….. So, we get into San Fran and ponder over heading out to San Jose to check out the set up before the rig goes in the following day (they were doing the same event there the 2 days prior) – we nearly didn’t as we were assured everything was fine BUT sense prevailed and we went (3 hour round trip) GOOD JOB. When we got there we realised that the lighting set up we had been promised was a myth – and all they had was some moving lights. Any of you who know TV knows that is totally wrong for filming a “speaking” style event – this really was not good and they had no way of getting any more – at that stage we were VERY close to having no event. Thankfully I was working with a fantastic guy called John Haslam of Skystorm Productions – we do a lot with him and he was able to make a few phone calls (this was 9pm on Thursday and we were live at 6pm Friday) and pull together a crew and lighting sufficient for what we needed – HURRAH!! But again ALL this could have been avoided IF they had a production manager as he/she would have instantly realised that the guy doing the sound and stage was CLUELESS when it came to lighting and they would have got someone in who knew what he was doing.
5. Finally as an example of how crazy this was and where a production manager would have helped, the local pastors had asked for video projectors and screens and the guy doing the PA and stage was actually going to supply them until we vetoed it. WHY did we veto it – OK, its an outside event in daylight (except the last hour) and the wind gets up to 30 mph in San Francisco – they would have blown away and even if they hadn’t you would never have seen them – the ONLY solution outside is a full blown Video wall (but that is a lot of money) – but a Production Manager would have kaiboshed those ages before.

Thankfully despite all this the event went really well from our end – we had an awesome crew (including a Jib operator called Jimmy), a great A1, good camera crew, great video shader etc. I couldn’t have asked for better – and John Haslam was awesome as always – without him we’d have been in BIG trouble.

But the thing is all of it could have been avoided. These kind of events are not easy to pull off successfully even when you know what you’re doing – and these guys didn’t – so lesson no 1 ALWAYS employ a Production Manager – or you will regret it.

There was little doubt on this one we also faced a spiritual battle – a few things happened such as our rental car being broken into and John’s Mac Laptop being stolen (though us parking it in the ghetto and leaving the computer in it didn’t help – how DUMB), the rental car getting a ticket when we were told it was OK to park where we had, some guy in the crowd trying to kill himself, ALL the Cogent fibre network in Washington DC (where we were passing through) dying on the first night – taking us off air for over 30 mins etc.

But you know you’ll have spiritual battles what you want to do is NOT have other problems that you can avoid with simple planning and the right people.

Anyway, I still love doing events like this and seeing 1000’s respond to the Gospel – what an awesome privilege to be in the business of changing lives for eternity – I love it!!!!

It would be great to hear your thoughts, maybe you have a similar nightmare story of an event where the organisers didn’t pay for a production manager and it all went wrong – or maybe you are an event organiser sceptical of the need – whatever I’d love to hear from you.

The man who just kept on going

I was recently in South Africa at the Mighty Men’s event with Angus Buchan. There were 2 things that particularly distinguished this event for me – amongst all the events I do. Firstly the sheer scale of it – 250,000 men in one place at one time ALL praising and worshiping God and secondly the fact that Angus had a heart attack in the middle of the event and no one quite knew what would happen next – very unusual for LIVE TV.

There had been a few Mighty Men events in the past and it was growing year on year – last year (2008) they had expected 20,000 and had got 60,000 – this year they knew it would be big – they planned for 200,000 and it certainly did not disappoint – conservative estimates put the attendance at 250,000 – all coming to hear a potato farmer!!

I was there for GOD TV who had decide to broadcast the 4 meetings LIVE across the network and I was responsible for overseeing the LIVE broadcast. We had a very nice, big OB truck, 7 cameras, 2 jibs and a full crew. Just to make life difficult they decided to hold the meetings in the “round” meaning that Angus was free to wander to all 4 sides of the stage and preach. This was the first time I had shot anything in the round and was certainly an interesting experience. The key thing for me was always having something other than the stage to cut away too – even a VERY wide shot so you could reframe and get a shot of Angus – having the 2 jibs proved invaluable in that.

Technically the shoot was in fact very easy, Angus’ ministry had put on a great event, very well organised and thoroughly professional. In fact as an aside ONE thing that I admired tremendously was that Angus has a policy that IF you are working for him you MUST be paid – he does NOT believe in taking a loan of people but instead insists on paying people what they are worth – how tremendously refreshing in Christian circles (maybe that’s why God continues to bless whatever he does). There were a few technical challenges, such as lighting an entire stage for someone to wander wherever they wanted and we had some minor issues with microphones etc. but generally all went well.

In fact, the biggest challenge technically speaking that we faced was communication with the outside world. When it came to trying to do satellite line up etc. our ability to communicate was a problem. 250,000 people in the middle of nowhere tended to overload the signal on the mobile phone network. Consequently it could take 15 or even more tries to get a phone call established and even when we did it could be cut off at any moment – that’s when you have to have faith in the people the other end – that they are getting on and doing what they need to do. Thankfully GOD TV has great staff when it comes to that and they were ace.

By far and away though all of the circumstances became nearly meaningless – the camping, the open air showers, (pictures above of the tents, OB truck and the showers.......) the fluctuating weather etc. all paled into insignificance when after the 2nd meeting Angus had a heart attack (well to be exact 2 heart attacks). This was certainly NOT in the script!!!

We were faced with a choice – do we continue broadcasting or do we stop and replace the last 2 sessions with something else? Well, firstly the response of the 250,000 men on site was magnificent. They didn’t get in their cars and leave – instead they held an impromptu prayer meeting to pray for Angus as he was airlifted to hospital. I was also in communication with Wendy Alec (GOD TV’s Director of Programming) who immediately instructed that we continue with the broadcast and start running a “scroll” to tell the viewers what was going on and encourage them to pray – which we did.

We continued with the 3rd meeting which ended up being more of a worship time and then went to bed that night with one more meeting to go – not knowing what would happen the following day.

Well, God came through. Angus was HEALED and whilst still not 100% in terms of strength – came back to preach a profound message on the last morning – I don’t think anyone could have stopped him. It was profound in that he had clearly been deeply impacted by his near death experience the day before and REALLY had something to say that I am sure impacted ALL those present and ALL those watching – me included!!

I think it would be fair to say that the fact that just over 24 hours after having 2 heart attacks Angus could get up and preach is a testimony first and foremost to the power of God BUT also to the man himself and his total commitment to the message and the mission that God has given him.

It was an awesome privilege to be there for this event and to be involved in broadcasting it to the world – time and again we heard testimony’s of people’s live transformed through the broadcasts and on site at the meetings and to see God come through with Angus in such a profound way and heal him was incredible.

More power to GOD TV’s elbow for doing this and also for Wendy Alec for being prepared to stick with it and see what God would do. What an amazing testimony to see what God can do when he gets hold of someone (like Angus) who is fully committed to Him and is prepared to lay down his life for the cause.

I truly hope Angus has many many more years preaching his message – South Africa and the world really needs it and to see the power of God work and someone 24 hours after having 2 heart attacks stand up and preach was amazing – GO ANGUS and GO GOD!!!

Managing Expectations

I have found when working with clients – and particularly those new to TV/Video/Visual Media that one of the most important aspects of the client relationship is managing their expectations.

Lets be honest and understand that TV/Video is a very expensive medium to work in – there is simply no way round that. Even “cheap” TV is still expensive when you compare it to things like print, online, and radio media – and clients that maybe used to working in these other forms of media will need a lot of help to make the jump to TV and video and to come to appreciate WHY it costs so much.

We always make it clear when we work with a new client that TV does not come cheap and “good” TV certainly is expensive. That said we also always try and tailor what we are doing to the budgets they have available – in fact we often try and find out if they have a figure in mind prior to even putting costs together for them. We pretty well always have a good idea of what it will cost us to do what the client is requesting (not always but with our experience in most cases this is true) and the reason we try and get information on budgets etc. is so that it can save us and the client time and energy. If for example a client wants something done that we know will cost around say £10,000 and they only have £1,000 to spend then there is little point continuing the conversation or us spending the time to put accurate costs together – rather we are better to advise them to look for some other form of media for their project. IF however we find in our discussions they have say £15,000 in their budget then we can be more confident in moving the discussions forward and putting accurate costs together – it’s worth us spending the time and energy to make that happen. NOW let me say at this point – it is VITAL we work with integrity and if we find a client has £15,000 to spend and the project budget is only £10,000 make sure you do it for this and DO NOT inflate the costs – that does no one any favours and trust me sooner or later the client will find out and that will be that!! Transparency is everything. We as a company have a policy that if we put a budget together for a project and ultimately it costs less then that saving is passed BACK to the client – trust me, its good business and it’s ethical.

The other value in identifying budgets is that if in the above example you find your client only has £8,000 you can quickly identify IF a. this is a project where you can tailor a solution to their budget OR b. you decide for the sake of winning a new client to do the project and make less on it – which sometimes can be a good idea – but that’s always your call. The key is to aim for trust and transparency from BOTH parties – that way you can move forward more effectively and quickly – a quick word to clients as well – PLEASE help us out here – we are trying to make it work for you.

Now, we recently had an interesting experience when it comes to budgeting AND also managing expectations (the real subject of this blog). We were asked by a new client to put together some costs for a project they had coming up where this was their first experience of dipping their toe in the water of TV Land. It was to film and edit a weeks worth of material and turn it into a DVD (it was also 1000’s of miles away from the UK). Well after putting some initial costs together we quickly realised they had no where near the budget available to do this – however they still wanted something done. So what we settled on is that they would use a local company to do the filming and we would do the post. Well – that as all of you will know is not ideal and CAN be a recipe for disaster.
As we suspected when we saw the material it was VERY poor – the audio was all over the place, it was very poorly shot and frankly it was a bit of a nightmare. However we had agreed we would do the post – so we dug into the project and this is where it became CRITICAL that we managed the client’s expectations.

Very soon into the process we informed them of the difficulties with the project and basically told them that with all the editing in the world they were not going to get anything better than an “average” product at best. We also kept them informed throughout of the ongoing problems and challenges we faced and how that would affect the final outcome. We also gave them options – one of which was to spend more time editing BUT we pointed out that ultimately we didn’t feel it was worth the investment for the improvements it would make – and thankfully they took our advice and saved their money.

All the way down the line we continued dialoguing with them and managing their expectations. I think ultimately they were pleasantly surprised with what we were able to do – and this was a far better outcome than having them look at the product and wonder where their £1000’s had gone.

This was not by any means our ideal way of doing things BUT it was necessary for the budgets they had available at the time and we ended up producing a product that ultimately they were content with given the NON ideal circumstances BECAUSE we effectively managed their expectations. We did however agree that we wouldn’t do this again and next time we would ensure we were involved in the whole process – filming and editing – that way we will get a much better product.

For me the key here is not only the managing of the expectations but also working closely with a client, keeping communication throughout the process and ultimately having their best interests at heart – after all they are the ones paying you.

I hope this is helpful for some and would welcome your thoughts, comments, experiences and stories.

The Last TV Evangelist

On my way back from the states last weekend I read Phil Cooke’s new book “The Last TV Evangelist” – he had been kind enough to give me a copy when I saw him in Washington DC a few days earlier. Firstly, I would recommend this book to any of you working in the media and very specifically Christian media.

It’s a book looking at the future of Christian media and specifically the visual broadcast media. It’s a good interesting book that certainly makes you think and I hope will challenge the perceptions of many that think we can bury our heads in the sand and pretend the media will continue the way it has for years – trust me it won’t!

There are a number of things in the book that are specifically a challenge to those of us working in this field – however the most fundamental of all changes (I believe) that is coming (perhaps is here already) that Phil points to and I 100% agree with is that we as media people are no longer the ones in control – gone are the days of the massive networks controlling what we watch and when we watch. Basically NOW the viewers (or maybe they are better called consumers) are the ones who are in control. Things like Tivo, SkyPlus etc. were just the start – in the future what the viewer wants to watch and when they want to watch it will be totally in their hands – so those of us who are working in the media need to wake up and realise the future is here and if we don’t change and adapt to it we really won’t be around much longer.

No longer will we be able to produce boring “samey”, tacky, repetitive programmes with gold thrones, manipulative messages and bad hair that people only watch because we tell them its good for them – suddenly they can search and find exactly what they want – and if what we offer is not it then one thing is for sure - they won’t come back.

The book offers no real solutions – but then in the world we are moving into the only real solution is that there are no solutions – the future is what we will make it. There will be as many different solutions as there are case studies the old “one size fits all” days are well and truly gone. The main thing the book leaves you with is that everyone is now a “player” from the kid with their laptop and camcorder to the massive TV ministry – we can all find and have a place BUT our success will be down to finding a way to deliver creative content to the people who want it – that’s a great challenge BUT also a great opportunity.

Traditional media will be here for a while so this is not going to happen overnight, however the growth areas will be with people embracing the future – that could be a whole new generation OR it could be us – IF we can change and adapt and not just do what we’ve always done.

I’m excited – what about you? I recommend you get the book, it’s a good read and one that hopefully will challenge you to examine your calling and embrace your future – whatever that is – just remember the future really will be what you make it.

The dumb things we say as Christians

I was recently watching a programme on a Christian TV station here in the UK both of which will remain nameless – however I do feel the need as a “communicator” to comment on one of the statements I heard while watching.

It was actually a question posed by a person I have a lot of time and respect for – but in all honesty he should have known better and I was very surprised when I heard it.

Here was the situation, they were discussing the “media” and particularly ITV (which here in the UK is our “2nd” network and is unashamedly commercial. Currently the company is in turmoil, and is about to layoff a LOT of people. The statement went something like – “back in the 1980’s ITV used to make a lot of good TV programmes – including the award winning “Jesus of Nazareth” – now it seems to be making more entertainment programmes, many of which are certainly not “Godly” and they have all but done away with their “religious” content. In the light of its current turmoil, do you think God is judging ITV”.

Well – I screamed at the TV at that point – NOOOOOOOOOOO!!!!!!!!!!

OK, I’m not going to get into a theological debate about God judging anything in this dispensation of Grace that we are in – that’s not my big issue with this statement. What amazed me was that anyone in their right mind could isolate the case of one media-company from the entire world economic downturn and believe the reason they were struggling was because they had stopped making Christian programmes. Have they missed the fact that virtually ALL media companies are struggling right now – including some Christian ones (maybe God’s judging them too).

I’m not going to get into the whole economic situation and why a company like ITV is struggling etc. there are far better placed people than me to do that – rather what I want to take issue with is the dumb statements we come out with and PLEAD with all of us to think before we open our mouths. We never know who is watching – worst case we have a responsibility to our viewers to think about what we are saying and not throw out statements they may latch onto and take as “gospel” due to who is saying it. Best case – hopefully there will be non believers watching who through what we say can get an idea of the love and mercy of God – rather than think we are all totally off our heads.

The responsibility we have been given as communicators is a big one – we MUST NOT take it lightly and we MUST think about what we are saying and what our audience may think about what we are saying – anyone in their right mind can see that this statement simply does not stack up. I don’t want to have a go at this as this as an isolated case – rather use it to heighten our awareness of these things and hopefully introduce a more sober approach to what we say when we get the chance and the privilege to communicate to a TV (or radio) audience.

What do you think – do we take what we do seriously enough? Are we just blowing hot air a lot of the time? How can we be more thoughtful in the things we say? – I’d love to hear from you.

A lesson in trusting God

NOTE – I wrote this blog at 11pm local time in Nairobi, Kenya on March 2nd.

I don’t know how many times I fail to get this right and end up worrying when I shouldn’t – but God is always gracious and still always come through for me even when I’m not sure – I am blessed.

The latest situation I have found myself in regarding learning that God is ALWAYS faithful and can ALWAYS be trusted came on a very recent trip to Kenya (in fact as I write this I am still in Kenya). I went to Kenya to carry out a recce for a possible production that I am involved with in a few weeks time. Prior to going I knew I needed things to come together pretty quickly as we don’t have much time – and yet on the surface despite all my attempts to get things set up it didn’t look promising.

When I arrived, I faced the following challenges:

The person who runs the local office was not there and may not even come.
The person I had lined up to be the local production manager I couldn’t get hold of at all – despite LOTS of attempts – I thought she had dropped off the face of the earth.
I had no local help, contacts or transport and no clue of where I was going, who I could meet with or how it was going to happen.
I needed to try and find at least 1 alternative location for the production – and didn’t have a clue where to start.
My luggage hadn’t arrived – so no chargers, no business cards and no clothes.
My hotel didn’t have a room for me and even when they sorted this they didn’t have a key to the room – so I had to wait and wait and wait.

Not a very promising start………………..

When you have these situations what do you do – panic or trust God? Well I am pleased to say I didn’t panic – however neither was I in a particularly trusting mood – I thought I could probably make it happen BUT certainly didn’t think it would be easy – I even said to my wife I might have to stay an extra couple of days in order to get things sorted.

However as always despite me, God came through. By the end of the following day I had achieved the following:

Found an alternative location for the production – and a far better one (though as I write this the final location decision is still to be made).
Found, contacted and met with my local coordinator on board and got her fully briefed and up and running.
Had a VERY successful series of meetings with lighting, staging, power etc with everything coming together.
Ended up with a very good driver for the day who knew everyone and everywhere and made the whole trip extremely productive – he knew exactly who I needed to meet.
Made arrangements for the person who runs the local office to come and meet us the following day.
Slept in the Presidential Suite of the hotel (why do I ALWAYS stay in nice places when my wife is not with me).
Got all the local crew and resources in place for the production.

All in all a very very productive 24 hours – why oh why can’t I learn that God will ALWAYS come through – in all the years of doing this he has never let me down – not even a little – so why did I sit the night before concerned if it would all come together and thinking that I had to make it all happen……………………

My faith is always tested on these issues – but God is incredible and even when I doubt him – he never ever fails me.

Now how big is my faith – well, one thing left – will British Airways get my bag to me before I leave – that’s real faith………………….

UPDATE – It’s now March 4th at 6am and I’m at Heathrow airport on my way back from Kenya. Two quick updates, about 3 ½ hours after writing the blog BA delivered my bag!!!! Also the following day we had another tremendously successful time, carried out 2 full technical site visits and now have a plan in place for the production – all is looking good. As I said above – we need to learn to trust God in EVERY situation.

The Value of Christian Media to an event

As I write this (my first blog of 2009 – Happy New Year all) I am sitting at Toronto airport on my way back from directing an event called The Cry – a prayer event held in St John’s Newfoundland (boy it was cold). Those of you who know the Call it is similar to that but Canada driven and focused. Anyway, we had an awesome time and it was a great event and the people were wonderful to work with – really wanted us there and went out the way to make our lives easy – Faytene and team thanks.

Anyway the positive attitude of this crazy bunch of Canadians got me thinking why people don’t value more the presence of Christian Media at their event. For us as media people, it’s often a battle between the perceived needs and their importance of the event (which I fully understand) and the needs of us as a broadcaster. We seem to struggle to find middle ground somehow – and when it does work it works for everyone – but it often takes time to get there.

I find it bizarre that when you have potentially multiple thousands of people watching globally that the needs of the TV production are not considered far more important (or at the least equally important) than the needs of the few hundred or thousand people at the event. Now I must say I totally believe there is a balance and the TV/Media should never dictate what happens – that must be down to the event organisers – what I am talking about is more the aesthetics of the event – lighting, set, stage etc. all that doesn’t make massive amounts of difference to the event – but it does to the TV broadcast – why does it have to be so hard getting those needs met?

At the end of the day, the broadcaster can take the event and turn it (in the case of GOD TV) into a Global event – the guys at the Cry got that totally and so I have to say (thankfully) do many more that we work with – but with some it is still a battle – and with many we’ve been working with them over several years. We need to see that change – can I encourage you, if you are an event organiser or involved in production, staging etc. think BIGGER – by working WITH us as broadcaster rather than against us (or grudgingly putting up with us) we can change people’s lives on a GLOBAL basis.

The other thing I would say to media practitioners is it is vital that you SERVE the vision of the event organisers – they have the mandate for what they are doing allow them to do this and work with them to FULLY represent what THEY not YOU want to achieve – I’ll tell you, the broadcast will be far more effective that way – as you carry their anointing to the nations – get out the way and let God do what only God can do!!

One other point as an aside – and it is something I have mentioned before – why is it that it seems only GOD TV is prepared to put their money where their mouth is and cover events such as the Cry? Wendy Alec believes these events as being truly of global significance and time and again she is proved right – why are more broadcasters not bold enough to do this? This was the 5th Cry that had been held – BUT the first one that had ever been broadcast and GOD TV doesn’t even broadcast in Canada – where are the Canadian broadcasters – this is about their nation should they not be involved?

Anyway, I’d love to hear your thoughts and perspectives on all this – particularly the event organisers and those involved in covering them.